Privacy Policy
WHAT DATA DO WE GATHER? During your utilization of our services, we may gather personal data derived from your engagements, preferences, and the functionalities you employ. However, we abstain from handling sensitive personal data and do not acquire any data from external sources. The data we compile might encompass information essential for the provision, enhancement, and administration of our services, alongside communication, security, fraud deterrence, and legal adherence objectives. Should you harbor inquiries or reservations regarding your privacy rights and selections, please consult our privacy statement or reach out to us directly for assistance. Personal data you furnish to us: We accumulate personal data volunteered by you when expressing interest in our products and services, engaging in activities on our platform, or initiating contact with us. This might involve names and email addresses. Sensitive information is not within our purview. Information automatically collected: When you visit our services, certain information is collected automatically, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our services. This information is collected primarily to maintain security and operation and for internal analytics and reporting purposes. We may also collect information through cookies and similar technologies, including log and usage data such as IP address, device information, browser type, and activity within our services. We process your information for various purposes, including providing, improving, and administering our services, communicating with you, ensuring security and fraud prevention, and complying with the law. We may also process your information for other purposes with your consent. Some specific reasons for processing your information include: Requesting feedback: We may process your information to request feedback and contact you about your use of our services. Identifying usage trends: Information about how you use our services may be processed to better understand usage trends and improve our services. Determining the effectiveness of marketing campaigns: Your information may be processed to assess the effectiveness of our marketing and promotional campaigns. Saving or protecting an individual's vital interests: In certain circumstances, we may process your information to save or protect an individual's vital interests, such as preventing harm. As for the legal bases we rely on to process your information, they include: Consent: We may process your information if you have given us consent to use it for a specific purpose. You can withdraw your consent at any time. Legitimate interests: We may process your information when it is reasonably necessary to achieve our legitimate business interests, provided that such interests do not override your fundamental rights and freedoms. Legal obligations: We may process your information to comply with legal obligations imposed on us. Please note that if you are located in the EU or UK, the General Data Protection Regulation (GDPR) and UK GDPR require us to explain the legal bases we rely on to process your personal information. In Canada, we may process your information based on specific permissions or legal grounds, including express consent or implied consent. You have the right to withdraw your consent at any time. However, there are exceptional cases where we may process your information without your consent, provided certain conditions are met. These include: If collection is clearly in the interests of an individual and consent cannot be obtained promptly. For investigations and fraud detection and prevention. In the context of business transactions, subject to certain conditions. For identifying injured, ill, or deceased persons and communicating with next of kin. If there are reasonable grounds to believe an individual has been, is, or may be a victim of financial abuse. If obtaining consent would compromise the availability or accuracy of the information, and collection is reasonable for investigating a breach of an agreement or a contravention of Canadian laws. If disclosure is required to comply with legal obligations such as subpoenas, warrants, or court orders. If the information was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced. If the collection is solely for journalistic, artistic, or literary purposes. If the information is publicly available and specified by regulations. Regarding the sharing of personal information, we may share your information in various situations, such as during business transfers involving mergers, sales of company assets, financing, or acquisitions of all or part of our business by another company. As for the use of cookies and other tracking technologies, we may employ them to collect and store your information. Specific details on how we use these technologies and how you can opt out of certain cookies can be found in our Cookie Notice. HOW LONG DO WE KEEP YOUR INFORMATION? In Short: We retain your information only as long as necessary for the purposes outlined in this privacy notice, unless required by law. We commit to keeping your personal information only for the duration necessary to fulfill the purposes outlined in this privacy notice, unless a longer retention period is mandated by law (such as tax or accounting requirements). No purpose specified in this notice will necessitate keeping your personal information for longer than 90 days. Once we no longer have a legitimate business need to process your personal information, we will either delete or anonymize it. If deletion or anonymization is not immediately feasible, such as when your information is stored in backup archives, we will securely store it and isolate it from further processing until deletion is viable. HOW DO WE KEEP YOUR INFORMATION SAFE? In Short: We employ organizational and technical security measures to safeguard your personal information. We have implemented appropriate and reasonable technical and organizational security measures to protect the security of any personal information we process. Despite our efforts, no electronic transmission or storage of information can be guaranteed to be entirely secure. Therefore, while we strive to secure your information, we cannot ensure or guarantee protection against all threats, including unauthorized access, data breaches, or modifications by hackers or cybercriminals. We advise accessing our Services within a secure environment. DO WE COLLECT INFORMATION FROM MINORS? In Short: We do not knowingly collect data from or market to children under 18 years of age. We do not intentionally solicit data from or market to individuals under 18 years of age. By using our Services, you affirm that you are at least 18 years old, or that you are the parent or guardian of a minor who uses our Services and consent to their use. If we discover that we have inadvertently collected personal information from users under 18 years of age, we will deactivate the account and promptly delete the data from our records. If you suspect that we have collected personal information from a child under 18, please contact us immediately. WHAT ARE YOUR PRIVACY RIGHTS? In Short: In certain regions, such as the EEA, UK, and Canada, you may have specific rights regarding your personal information. In certain regions, including the EEA, UK, and Canada, applicable data protection laws afford you certain rights concerning your personal information. These rights may encompass the ability to request access to and obtain a copy of your personal information, request rectification or erasure, restrict processing, and, where applicable, exercise data portability. Under specific circumstances, you may also have the right to object to the processing of your personal information. 10. CONTROLS FOR DO-NOT-TRACK FEATURES Most web browsers and some mobile operating systems and applications offer a Do-Not-Track ("DNT") feature or setting that allows you to express your preference for not having your online browsing activities monitored and collected. However, as of now, there is no universally accepted standard for recognizing and implementing DNT signals. Consequently, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your preference not to be tracked online. If a standard for online tracking is established and we are required to adhere to it in the future, we will update this privacy notice to inform you about our practices in that regard. If you have any questions or concerns about your privacy rights, please feel free to email us using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below. 11. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS? Yes, if you are a resident of California, you are entitled to certain rights regarding access to your personal information. California Civil Code Section 1798.83, also known as the "Shine The Light" law, grants our California resident users the right to request and obtain, once a year and free of charge, information about the categories of personal information (if any) we have disclosed to third parties for direct marketing purposes, as well as the names and addresses of all third parties with which we have shared personal information in the immediately preceding calendar year. If you are a California resident and wish to make such a request, please submit your request in writing to us using the contact information provided below. If you are under 18 years of age, reside in California, and have a registered account with our Services, you have the right to request the removal of any unwanted data that you publicly post on the Services. To request the removal of such data, please contact us using the contact information provided below and include the email address associated with your account, along with a statement confirming your California residency. We will ensure that the data is not publicly displayed on the Services, although please note that the data may not be entirely removed from all our systems (e.g., backups, etc.). CCPA Privacy Notice The California Code of Regulations defines a "resident" as: (1) every individual who is in the State of California for other than a temporary or transitory purpose, and (2) every individual who is domiciled in the State of California but is outside the State of California for a temporary or transitory purpose. All other individuals are defined as "non-residents." If this definition of "resident" applies to you, we are obliged to adhere to certain rights and obligations regarding your personal information. Below are the categories of personal information we have collected in the past twelve (12) months: Category A: Identifiers - YES Category B: Personal information categories listed in the California Customer Records statute - YES Category C: Protected classification characteristics under California or federal law - NO Category D: Commercial information - NO Category E: Biometric information - NO Category F: Internet or other similar network activity - NO Category G: Geolocation data - NO Category H: Audio, electronic, visual, thermal, olfactory, or similar information - NO Category I: Professional or employment-related information - NO Category J: Education Information - NO Category K: Inferences drawn from other personal information - YES We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail. For further details on how we use and share your personal information, please refer to our privacy notice. If you are using an authorized agent to exercise your right to opt out, we may deny a request if the authorized agent fails to provide proof of valid authorization to act on your behalf. Your personal information may be disclosed with our service providers pursuant to a written contract between us and each service provider. Each service provider is a for-profit entity that processes the information on our behalf. We may also use your personal information for our own business purposes, such as internal research for technological development and demonstration. This does not constitute "selling" your personal information. We have not disclosed or sold any personal information to third parties for a business or commercial purpose in the past twelve (12) months. Your rights with respect to your personal data: You have certain rights regarding your personal data, including: Right to deletion: You can request the deletion of your personal information. We will honor your request, subject to certain exceptions provided by law, such as our legal obligations or the exercise of free speech by another consumer. Right to know: Depending on the circumstances, you have the right to know various aspects related to the collection, use, and sale of your personal information, including whether we collect and use your personal information, the categories of personal information collected, the purposes for which it is used, and whether we sell your personal information to third parties, among others. Right to non-discrimination: We will not discriminate against you for exercising your privacy rights. Verification process: Upon receiving your request, we will need to verify your identity to ensure that you are the same person about whom we have information in our system. This verification process may require you to provide certain information that matches the information we already have on file. We may also use other verification methods as needed. We will only use the personal information provided in your request to verify your identity or authority to make the request. We will delete any additionally provided information as soon as verification is complete. Other privacy rights: In addition to the above rights, you also have the right to: Object to the processing of your personal information. Request correction of your personal data if it is incorrect or no longer relevant. Ask to restrict the processing of your information. You can designate an authorized agent to make a request under the CCPA on your behalf. However, we may deny a request from an authorized agent if they fail to provide proof of valid authorization. You may also request to opt out from the future sale of your personal information to third parties. Upon receiving an opt-out request, we will act upon it as soon as feasible, but no later than fifteen (15) days from the date of submission. To exercise your rights: If you wish to exercise any of your rights under this notice, including requesting access to, changing, or deleting your personal information, you can contact us by email using the contact details provided at the bottom of this document. Complaints: If you have any complaints about how we handle your data, we encourage you to reach out to us. We value your feedback and would like to address any concerns you may have. Metrics: Information about our metrics for all CCPA requests received for the previous calendar year can be found here. Updates to this notice: We may update this privacy notice periodically to stay compliant with relevant laws. Any material changes will be indicated by an updated "Revised" date, and the updated version will be effective as soon as it is accessible. We may notify you of such changes either by prominently posting a notice or by directly sending you a notification. We encourage you to review this privacy notice frequently to stay informed about how we are protecting your information. Contact us: If you have any questions or comments about this notice, you can email us using the contact information provided at the bottom of this document. Review, update, or delete your data: Depending on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, make changes to that information, or delete it. If you wish to exercise these rights, please contact us using the email provided in this notice.